Refunds & Cancellations

Every Life Filings order is a personalized, made-to-order print — we don't keep pre-made stock, and production starts as soon as your payment is confirmed. That shapes this policy.

Before you pay: review your proof

Before checkout, the Site shows you a full-size proof of the exact document that will be printed and asks you to confirm it's correct — names, dates, spelling, everything. Please read it carefully. Once you confirm and pay, we start production against that approved proof.

Cancellations

Because production begins immediately on payment, we generally can't cancel or change an order once it's placed. If you need to change or cancel an order, contact us at lifefilings@gmail.com right away — we'll do our best to catch it before it goes to production, but can't guarantee it.

What's covered by a refund or reprint

We'll replace or refund your order if:

• it arrives damaged (please send a photo);
• it arrives defective — a printing or framing error on our end;
• we shipped the wrong document, format, or personalization — again, our error, not a typo you approved on the proof; or
• it's confirmed lost in transit and doesn't arrive.

To request one of these, email lifefilings@gmail.com within 14 days of delivery (or of the expected delivery date, for a lost order) with your order number and, for damage or defects, a photo. We'll cover a reprint and reshipment, or refund your payment, at our discretion.

What's not covered

Because you review and approve a full-size proof before we produce anything, we don't offer refunds for:

• typos, misspellings, or wrong dates/names that were present on the proof you approved;
• a shipping address you entered incorrectly; or
• dissatisfaction with a joke, wording, or design choice you selected during personalization.

If you catch a mistake right after ordering, contact us immediately — see Cancellations above — since we may still be able to stop production.

Refund processing

Approved refunds go back to your original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.

Contact

For any order issue: lifefilings@gmail.com, with your order number.